Sonos Warranty & RMA Policy

Sonos Warranty Summary

Sonos offers a one (1) year full warranty on all products sold, covering defects in materials and workmanship. The warranty period is for one year from the date of shipment from Sonos or the date of the original retail purchase from an Authorized Sonos Dealer. This warranty is transferable with ownership; if you give or sell the Sonos product during the guarantee period, it is still covered. The warranty period is not extended if Sonos repairs or replaces your product.

Warranty Claim Process

If you have a valid claim under the Sonos Warranty and have returned the product according to the proper procedure, Sonos will repair or replace the defective product free of cost. If Sonos determines that the problem is not covered under the warranty, you will be notified and informed of service or replacement alternatives that are available for an additional fee.

Warranty Exclusions

The Sonos Warranty does not cover issues including, but not limited to, the following:

• Problems that result from external causes such as accident, abuse, or misuse.
• Use that is not in accordance with Sonos' product instructions.
• Products with missing or altered serial numbers.
• Products which have had their housings opened or are otherwise tampered with.
• Problems caused by using third-party accessories, parts, or components.