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AtlasIED Warranty Policy

All products manufactured by AtlasIED (Atlas Sound/Innovative Electronic Designs) are warranted to the original dealer/installer, industrial or commercial purchaser to be free from defects in material and workmanship and to be in compliance with our published specifications, if any. The product warranty is non-transferrable and all third-party products supplied by AtlasIED are warranted for the period of time and with the warranty given by the third party but not less than one year from invoice date.
This warranty shall extend from the date of shipment for the duration in the product page’s Specifications.

AtlasIED will solely at its discretion, replace at no charge, repair free of charge, or issue credit for defective parts or products when the product has been applied and used in accordance with our published operation and installation instructions. AtlasIED is not responsible for defects caused by improper storage, misuse (including failure to provide reasonable and necessary maintenance), accident, abnormal atmospheres, water immersion, lightning discharge, or malfunctions when products have been modified or operated in excess of rated power, altered, serviced or installed in other than a workman like manner.

In cases where the customer experiences problems with a product within the initial standard warranty period, AtlasIED may issue an advance replacement for the defective product if requested by the customer and permitting that the replacement is in stock and available. AtlasIED provides no guarantee that a replacement will be available. If a replacement is not available, the customer will be required to send the product in for a warranty repair or replacement of similar product. If the requesting customer is a direct customer of AtlasIED, the replacement product will be charged to the customer’s account, then credited back once the defective unit is returned. If the customer is not a direct customer of AtlasIED, a credit card payment for MSRP of the replacement item is mandatory for Advance Replacement. Once the defective unit is returned, the credit card will be credited in the original amount. Both credits are subject to our standard warranty policy for covering defective units.

The following provisions apply to advance replacement requests:

  • Advance replacements will not be sent to cover any product that is currently out of warranty unless the customer is a Platinum Assurance Plan or Modified Assurance Plan member with the appropriate coverage for replacement hardware through IED Support Services, LLC.
  • The customer may be required to issue a purchase order for the replacement product that includes the purchase price of the product with a note indicating that the purchase order is for an advance replacement exchange. A credit will be issued against the order once the defective product has been returned. In the event that the customer does not return the product to AtlasIED in a timely manner, they will be liable for paying the outstanding invoice for the product.
    The serial number(s) for the return part(s) must be provided in order to issue an advance replacement exchange. AtlasIED will issue a Return Authorization (RA) that will be used for the return of the exchanged product.
  • Advance replacements are covered for the original product warranty period only.
  • If the defective item is not returned within 30 days of the replacement shipping, shows signs of use abuse or neglect causing failure, or our testing shows the item is not defective, credit for the Advanced Replacement Item will be denied.

AtlasIED will provide diagnostic support for 5400 and ACS (GLOBALCOM®) system failure or total system interruption via telephone and/or customer provided high-speed Internet access on a 24/7/365 basis. All other assistance will be available during the warranty period only between 8:00 a.m. and 5:00 p.m. Eastern time Monday through Friday except holidays. All interpretation of this provision will be in the sole discretion of AtlasIED. The original sales invoice must be retained as evidence of purchase under the terms of this warranty. All warranty returns must comply with our returns policy set forth below. When products returned to Atlas Sound do not qualify for repair, replacement, or credit under our warranty, repairs may be performed at prevailing costs for material and labor unless there is included with the returned product(s) a written request for an estimate of repair costs before any non-warranty work is performed. In the event of replacement or upon completion of repairs, return shipment will be made with the transportation charges collect.

EXCEPT TO THE EXTENT THAT APPLICABLE LAW PREVENTS THE LIMITATION OF CONSEQUENTIAL DAMAGES FOR PERSONAL INJURY, ATLASIED (ATLAS SOUND/INNOVATIVE ELECTRONIC DESIGNS) SHALL NOT BE LIABLE IN TORT OR CONTRACT FOR ANY DIRECT, CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE ARISING OUT OF THE INSTALLATION, USE OR INABILITY TO USE THE PRODUCTS. THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AtlasIED does not assume, or does it authorize any other person to assume or extend on its behalf, any other warranty, obligation, or liability. This warranty gives you specific legal rights and you may have other rights, which vary in your local market.