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APC Warranty Policy


WARRANTY INFORMATION

APC warranties vary depending on product and country. To check a warranty status of a UPS, click here. Additionally each UPS comes with our lifetime equipment protection policy. To check on your model's protection policy limit, click here.

THE FOLLOWING WARRANTY PROVISIONS APPLY TO ALL PRODUCTS.
Commencement of Warranty. The above warranties will commence upon delivery of the Products to the Customer.

APC Products

APC warrants that APC hardware products will be free from defects in workmanship and materials under normal use for the length of time outlined in the hardware Product manual for the relevant hardware Product. The length of a warranty on a given product may differ by law depending on the country, state, territory or locality that you reside in. Conditions to any warranties are contained in the applicable product manual. APC Products may be manufactured using some refurbished components or may have been used internally for reliability or performance testing. Spare parts may be refurbished.

APC Services

APC warrants that Services shall be performed hereunder in accordance with recognized professional standards.Should its services fail to comply with such standards, APC re-perform such deficient Services at no cost. APC's liability for any and all claims arising out of or in connection with its warranty hereunder, shall be limited to those claims of which APC has received written notification within thirty (30) days following the completion of the specific Services giving rise to the claim. APC will not be responsible for compatibility of products not manufactured or supplied by APC.

Exclusions

The above warranties do not apply to Products from which the serial numbers have been removed, or to conditions resulting from improper use, accidents, external causes, including installation, relocation of hardware, service or modifications not performed by Seller or its authorized service providers, or operation outside the environmental parameters specified for the Product. Neither Seller nor its suppliers warrant that the operation of any Product will be uninterrupted or error free. Warranty service may not be performed if APC or other suppliers reasonably believe conditions at the Customer's site represent a safety or health risk. Seller and its suppliers do not warrant that the Products will operate in all combinations of hardware and software which may be selected for use by Customer or that Software is error-free or that its use will be uninterrupted.

THE LIMITED APC WARRANTIES ABOVE GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM COUNTRY TO COUNTRY (OR JURISDICTION TO JURISDICTION.)APC HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY, TITLE, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. THE APPLICABLE WARRANTIES FOR ANY PRODUCTS AND SERVICES ARE STATED ON THE LIMITED WARRANTY CARD, PRODUCT MANUAL, OR DOCUMENTATION ACCOMPANYING EACH PRODUCT OR SERVICE. APC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR OTHER LEGAL THEORY SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OP REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, USE, PERFORMANCE, FAILURE OR INTERRUPTION OF THE PRODUCTS PURCHASED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM LIABILITY OF APC FOR DAMAGES HEREUNDER SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID TO APC UNDER A PURCHASE ORDER.

SOME COUNTRIES, TERRITORIES, LOCALITIES OR STATES, AS APPLICABLE, DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IT IS APC'S INTENT TO MAKE SUCH LIMITATIONS AND EXCLUSIONS IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTENT ALLOWED UNDER ANY APPLICABLE LAW.

Warranty Remedies. Seller's suppliers will provide the warranty remedies as mentioned in the Seller's warranty statements provided Customer promptly notifies the Seller as indicated in the warranty statements of any non-conformance to the above warranties during the specified warranty period. Upon notification of a claim, APC shall provide the Customer with an RMA ("Return Material Authorization") number and may return the product under the "Warranty Return" provisions below.

LIMITATION OF LIABILITY

For any breach of these Terms, or of any Contract, Seller's sole and exclusive maximum liability shall not in any event exceed the total purchase price of the Products or Services ordered by Customer.

In no event shall Seller be liable for any damages resulting from loss of data, or use, lost profits, loss of anticipated savings or any incidental or consequential damages whatsoever.

These limitations will apply regardless of the form of action whether under statute, in contract tort, including negligence or any other form of action. SOME COUNTRIES, TERRITORIES, LOCALITIES OR STATES, AS APPLICABLE, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IT IS APC'S INTENT TO MAKE SUCH LIMITATIONS AND EXCLUSIONS IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTENT ALLOWED UNDER ANY APPLICABLE LAW.

RETURNS

NON-WARRANTY RETURNS

  • Only returns from APC's factory store, demo store, or APC Personal Page store are accepted
  • Must be returned within 30 days from the ship date
  • Please call 877-800-4272 to process a return
  • Refunds with a 15% restocking fee are processed 7-10 business days upon receiving the returned products


NON-WARRANTY RETURNS. APC accepts non-warranty returns of all items except for opened software products under the following circumstances:

  • APC will accept returns within 30 days from the day the order is shipped. Only returns with a Credit Material Authorization "CMA" number will be accepted. A 15% restocking fee will applied to all returns. To obtain a CMA number you must speak with an APC representative at the numbers listed below under "Customer Service." Shipping and handling charges are not refundable. No returns will be accepted after 30 days.
  • Please note that we can process refunds only for items purchased directly from APC’s factory store, demo store, personal page stores and any other store that is available in North America at http://commerce.apcc.com.
  • Please return items in as-new condition, disassembled, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories.
  • Failure to do so will result in the product being returned to you and no credit issued.
  • Receive A Refund. Once the return is received, please allow 7-10 business days for the credit to appear on your account. The credit will be issued to the credit card used for the purchase minus any Collection fees or Restocking fees if applicable.
  • We cannot provide refunds for opened, non-defective software.
  • No warranty CD that has been opened will be accepted for return.


WARRANTY RETURNS

APC accepts warranty returns of all items within the standard factory warranty period applicable under the following circumstances: You must contract APC by any of the methods given below in Customer Service and APC provide you with an RMA ("Return Material Authorization") number. When returning the Product the Customer shall return the Products to Seller in their original and unmarked packaging together with details of the RMA number and the Customer's name and address. Use all packaging that was originally supplied. The shipping company authorized to collect the product will provide a label clearly displaying your RMA details. Do NOT write directly on the box/packaging with pen/ink. Securely seal the packaging using similar method to the original delivery. Defective software may be returned within 30 days for replacement only. The replacement product must be the same title and version as the original product ordered. We must receive the return within 30 days after you receive your RMA number. The RMA number will expire on the 31st day after it was issued, at which time any returned product/s will be refused.

Please note that we can refund shipping costs only if the return is a result of our error.

No warranty CD that has been opened will be accepted for return.

Customer Service: For customer service, please click on Contact Information Page or call North America - (800)800-4APC, (1-800-800-4272) 8AM- 8PM EST.

  • Order inquiry, cancellation, etc.
  • Product questions before you buy.
  • CMA numbers.
  • RMA numbers

Technical Support: For best service, call us at (800)800-4APC, (1-800-800-4272) 8AM-8PM EST / or submit your questions to  Technical Support.

GENERAL

Dispute Resolution. THE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER THIS AGREEMENT SHALL NOT BE GOVERNED BY THE PROVISIONS OF THE 1980 UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) AGAINST APC, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, "APC") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), APC's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION PROVIDED, HOWEVER, THAT THIS BINDING ARBITRATION REQUIREMENT DOES NOT APPLY TO CLAIMS AGAINST APC ARISING UNDER THE APPLICABLE WRITTEN WARRANTY. SUCH CLAIMS MAY BE PURSUED IN ANY COURT OF COMPETENT JURISDICTION.

NORTH AMERICA: Arbitration shall be Administered By The National Arbitration Forum (NAF) under its Code of Procedure then in effect (available via the Internet at http.//www.arb-forum.com, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between Customer and APC. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
Customer may not assign or transfer its rights or obligations under any Contract to any third party without the Seller's prior written approval.

Information Privacy. To protect your privacy, data on forms with credit card information are transmitted using 128-bit SSL encryption, providing you have that security capability available and enabled on your browser. APC's policy on privacy can be found at http://www.apcc.com/corporate/legal/privacy.cfm.

Passwords. You are responsible for the password to your account. If you lose your password, you can establish a new account and password online. If you do so, we would appreciate an e-mail (with your account name and address to confirm your identity) to commercemaster@apcc.com so we can clear the account for future use. If you have questions about orders placed with your old account, you can call Customer Service at (800)800-4APC. For account security, we do not re-issue passwords to any accounts.
We attempt to keep our policies, pricing, contact information, and everything else on this site accurate and up to date. All of it, however, is subject to change without notice. Please contact Customer Service for the latest information on any topic.