--- title: Do I need to troubleshoot with support before I can file for an RMA? description: YES! Over 50 of our vendors do require you to contact tech support and obtain a valid case number in order for us to facilitate the warranty coverage. This ensures that your item is truly defective and is in need of return. Please check our vendor contact list for any vendors that require you to troubleshoot with their tech support team.  --- [Skip to content](https://service.pmcav.com/knowledge/do-i-need-to-troubleshoot-with-support-before-i-can-file-for-an-rma#main-content) English Show submenu for translations ![](https://service.pmcav.com/hs-fs/hubfs/pmc%20logo.jpeg?width=200&height=200&name=pmc%20logo.jpeg) - [My Tickets](https://service.pmcav.com/rmas?status=all&view=my_tickets&offset=0) - [Vendor Contact List](https://pmcav.hubspotpagebuilder.com/vendor-contact-list) - [Warranty FAQ](https://service.pmcav.com/knowledge) - Upload Instructions | Photo Examples Show submenu for Upload Instructions | Photo Examples - [Freight Damage](https://service.pmcav.com/required-freight-damage-tv-photos-for-rma) - [Defective](https://service.pmcav.com/required-defective-tv-photos-for-rma) - [Damaged](https://service.pmcav.com/required-damaged-tv-photos-for-rma) - [Sign out](https://service.pmcav.com/_hcms/mem/logout) Open main navigation Close main navigation - [My Tickets](https://service.pmcav.com/rmas?status=all&view=my_tickets&offset=0) - [Vendor Contact List](https://pmcav.hubspotpagebuilder.com/vendor-contact-list) - [Warranty FAQ](https://service.pmcav.com/knowledge) - Upload Instructions | Photo Examples Show submenu for Upload Instructions | Photo Examples - [Freight Damage](https://service.pmcav.com/required-freight-damage-tv-photos-for-rma) - [Defective](https://service.pmcav.com/required-defective-tv-photos-for-rma) - [Damaged](https://service.pmcav.com/required-damaged-tv-photos-for-rma) - [Sign out](https://service.pmcav.com/_hcms/mem/logout) - English Show submenu for translations - [Go to pmcav.com](https://www.pmcav.com/) [Go to pmcav.com](https://www.pmcav.com/) Answers for RMA and Warranty Questions - There are no suggestions because the search field is empty. 1. [Pioneer Music Company RMA and Warranty FAQs](https://service.pmcav.com/knowledge?hsLang=en) 2. [General Warranty](https://service.pmcav.com/knowledge/general-warranty?hsLang=en) # Do I need to troubleshoot with support before I can file for an RMA? YES! Over 50 of our vendors do require you to contact tech support and obtain a valid case number in order for us to facilitate the warranty coverage. This ensures that your item is truly defective and is in need of return. Please check our vendor contact list for any vendors that require you to troubleshoot with their tech support team.  - [Special Order Items](https://service.pmcav.com/knowledge/special-order-items?hsLang=en) - [Video & Projector Products](https://service.pmcav.com/knowledge/video-projector-products?hsLang=en) - [Credit](https://service.pmcav.com/knowledge/credit?hsLang=en) - [Standard Returns](https://service.pmcav.com/knowledge/standard-returns?hsLang=en) - [PMC Warranty Policies](https://service.pmcav.com/knowledge/pmc-warranty-policies?hsLang=en) - [Warranty Information by Brand](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#main-content) - [Brilliant](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#brilliant) - [Turing](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#turing) - [Sennheiser](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#sennheiser) - [C2G](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#c2g) - [Uniview](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#uniview) - [InVid Tech](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#invid-tech) - [QSC](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#qsc) - [Roku](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#roku) - [Intellinet](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#intellinet) - [ELK Products](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#elk-products) - [Epson](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#epson) - [On-Q](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#on-q) - [Luxul](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#luxul) - [Polk Audio](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#polk-audio) - [Google Nest](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#google-nest) - [Symetrix](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#symetrix) - [Da-Lite](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#da-lite) - [Definitive Technology](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#definitive-technology) - [Marantz](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#marantz) - [Klipsch](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#klipsch) - [Yale](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#yale) - [PowerBridge](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#powerbridge) - [TCL](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#tcl) - [Bosch](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#bosch) - [Furrion](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#furrion) - [IC Intracom](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#ic-intracom) - [TRU Audio](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#tru-audio) - [URC](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#urc) - [RTI](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#rti) - [Vivitek](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#vivitek) - [Parasound](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#parasound) - [Platinum Tools](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#platinum-tools) - [Island](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#island) - [Diode LED](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#diode-led) - [Middle Atlantic](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#middle-atlantic) - [JBL](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#jbl) - [Cleerline](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#cleerline) - [ProdataKey](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#prodatakey) - [Sonos](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#sonos) - [Hikvision](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#hikvision) - [TP-Link](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#tp-link) - [Simply45](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#simply45) - [Ring](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#ring) - [Vaddio](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#vaddio) - [Furman](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#furman) - [Kwikset](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#kwikset) - [NAD Electronics](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#nad-electronics) - [Integra](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#integra) - [Crown](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#crown) - [Hakko](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#hakko) - [L.H. Dottie](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#l-h-dottie) - [VSSL](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#vssl) - [eero](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#eero) - [TechLogix](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#techlogix) - [Rosslare](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#rosslare) - [Netgear](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#netgear) - [ELAC](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#elac) - [Screen Innovations](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#screen-innovations) - [Technomad](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#technomad) - [Hanwha](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#hanwha) - [Chief](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#chief) - [BES Products](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#bes-products) - [Sanus](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#sanus) - [WyreStorm](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#wyrestorm) - [MantelMount](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#mantelmount) - [Bluesound](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#bluesound) - [Digital Watchdog](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#digital-watchdog) - [Inscape Data](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#inscape-data) - [AudioControl](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#audiocontrol) - [Shure](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#shure) - [Interstate Batteries](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#interstate-batteries) - [Onkyo](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#onkyo) - [Séura](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#s%C3%A9ura) - [Electro-Voice](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#electro-voice) - [Securitron](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#securitron) - [Alarm.com](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#alarm-com) - [Draper](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#draper) - [Just Add Power](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#just-add-power) - [Qolsys](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#qolsys) - [Lenbrook](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#lenbrook) - [HEOS](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#heos) - [Sony](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#sony) - [Origin Acoustics](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#origin-acoustics) - [Helios](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#helios) - [Install Bay](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#install-bay) - [LG](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#lg) - [AMX](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#amx) - [Ethereal Home Theatre](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#ethereal-home-theatre) - [APC](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#apc) - [Alula](https://service.pmcav.com/knowledge/warranty-information-by-brand?hsLang=en#alula) - [Freight Claims](https://service.pmcav.com/knowledge/freight-claims?hsLang=en) - [General Warranty](https://service.pmcav.com/knowledge/general-warranty?hsLang=en) [![](https://service.pmcav.com/hs-fs/hubfs/pmc%20logo.jpeg?width=200&height=200&name=pmc%20logo.jpeg)](http://www.pmcav.com) Copyright © 2026, PMC