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AprilAire Warranty Policy

Easily register all AprilAire Products for your customers at aprilaire.com. 

 
Warranty Information

For warranty claims and/or to return parts, contact your wholesale distributor.
For full warranty details and limitations, see the individual Owner's Manuals.
For dehumidifiers only, contact AprilAire Technical Support at 800.334.6011 to troubleshoot issues. Prior authorization is required for a warranty claim.

What Is Covered

The exclusive obligation of AprilAire under this Limited Warranty shall be, at the sole discretion of AprilAire, to supply, without charge, a replacement for any component or product which is found to be defective. A defective part will be replaced pursuant to this Limited Warranty with a genuine AprilAire part. A defective product will be replaced pursuant to this Limited Warranty with a new AprilAire product of equal or similar features and functionality if the original product has been discontinued or is no longer available.

Not Covered by the Limited Warranty

Consumable or maintenance products, such as, but not limited to: Air Filters, Evaporative Humidifier Water Panels, Steam Canisters, or Steam Humidifier Electrode Wires.

Products purchased from third parties that were previously used, such as previously-used products purchased from eBay, similar third party/auction sites, or individuals selling used products.

Labor charges, shipping costs, removal fees, service fees, or reinstallation costs.
Materials furnished by the installer.

Damage caused by misuse, abuse, improper installation, or failing to install, use, or maintain the product in accordance with the instructions provided.

Damage to HVAC equipment caused by improper installation(s) or misapplication installation(s).

Damage caused by modifications, changes, repurposing, or alterations to the AprilAire product.

Extended warranties or satisfaction guarantees offered by third parties.

Cosmetic damage or normal wear and tear, including, but not limited to: scratches, peeling finish, or dents that do not impede the mechanical functionality of the product.

Damage caused by acts of nature, including but not limited to: fire, collision, flood, wind, power surge, lighting strike, or mold.

Damage caused during transit.

Damage caused during installation due to failure to follow local, state, or federal laws, statutes, codes, or ordinances.

Damage caused by defects in materials furnished by the installer.